Conversational AI
Nova Assist
Customer support that answers instantly and accurately.
Nova Assist resolves routine customer questions across chat and messaging using your own knowledge and order data, and escalates the rest with full context.
The problem
Support teams answer the same questions thousands of times. Response times slip during peaks, and customers leave when they cannot get a quick answer.
Key capabilities
Grounded answers
Responds from your policies, catalogue and order data.
Actions, not just answers
Tracks orders, starts returns and updates details.
Smart escalation
Knows when to bring in a person, and briefs them first.
Features
- Web chat and messaging channels
- Knowledge base sync
- Conversation analytics
- Tone and policy controls
Who it's for
- Customer experience leaders
- Support managers
- E-commerce teams
Related products
Works well alongside
See Nova Assist in action.
Book a walkthrough tailored to your team and use case.